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Support

Reliable support for your PKI systems – fast, competent and directly from the specialists.

Whether you need a security update, a new feature or support with a Root CA rollover – our experts are at your side with comprehensive know-how and many years of operational experience in the Unix environment when it comes to the security and stability of your PKI.

Support for all Products

We provide support for all our products throughout their entire lifecycle. Solutions that we have tailored to your requirements are also permanently supported.

Scope of our Support

  • Regular software upgrades: benefit permanently from our ongoing development
  • Privileged access to security updates
  • Support for acute operational problems in your PKI
  • Support for routine maintenance work or configuration changes

Service Level

We don't promise more than we can deliver. In a support case, a PKI expert from the White Rabbit Security team will help you.

Do you need a tailored, higher service level? Talk to us – we'll find a solution!

Support FAQ

Security isn't a one-time investment—it depends on ongoing maintenance and expert support.

How are product updates handled?

After purchasing the product licence, you regularly receive software updates for our products within the scope of a valid maintenance contract. We support you with upgrading your systems. It is best to coordinate with us on how your operations can best benefit from new versions.

Is the number of support requests limited?
For operational problems related to our products, we always help. Promised! Requests related to the administration of the PKI or HSM are limited to a fixed number of tickets per year. If you have a larger set of topics to work through, we will be happy to make a separate proposal for project support.
What happens after an operating system update?
Normally this is not a problem. However, it may happen that a library used by OpenXPKI has been changed in your Linux distribution. To identify such dependencies in advance, please talk to us before planned changes to the PKI runtime environment.

Support Requests

Open a Ticket

In a support case, please use the option to submit a ticket to us directly via the agreed channel! Alternatively, we are of course also reachable via the contact details below.

Contact

This email address is being protected from spambots. You need JavaScript enabled to view it.
+49 8135 3140 002
Please understand that support services are only available to our customers.

Still have questions?

We will be happy to advise you on our support offering and explain the options for a tailored Service Level Agreement.

Get in touch

PKI

Infrastructure

Use-Cases

Contact

  • Werner-Heisenberg-Str. 8
  • 85254 Sulzemoos, Germany
  • This email address is being protected from spambots. You need JavaScript enabled to view it.
  • +49 8135 314 000-0
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